Gas Utilities
Grace helps gas utilities deliver faster, clearer communication with customers. When someone asks why their bill spiked during a cold month, Grace explains how weather, usage, and rate structures contribute — using real data and staff-approved information. Grace assists agents during high-demand seasons, ensuring customers get accurate, consistent answers across every channel. The result is fewer escalations, shorter calls, and stronger customer trust.
Grace handles most billing, outage, and service inquiries instantly.
Grace serves customers anytime, in any language.
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Introducing GraceCX - The Complete AI Contact Center Platform
GraceCX is the complete contact-center solution. It integrates directly with your existing telephony, CRM, and CIS systems. Customers get faster service. Staff stay focused on what matters most.
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Team Coordination
Use tech to ease work, boost communication,
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Your Daily Progress
Boost productivity and ensure accuracy through
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Trusted by Utilities
Our Products
Your phone lines stay open 24/7. AI IVR listens, understands, and completes routine calls like balance checks or outage reports. Complex requests move to staff with full context.
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AI Chat keeps customers engaged across text and web channels. It recognizes returning customers, remembers context, and connects to live staff when needed.
Email is slow and time consuming. AI Email changes that. It reads messages, drafts accurate replies, and classifies issues automatically.
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Your staff are the experts. Agent Assist makes them faster. It listens to calls and chats, recommends next steps, and summarizes interactions in real time.
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Track volume, satisfaction, and resolution metrics with live insights that help you coach and improve performance.
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GraceIVR
GraceIVR manages inbound voice calls with intelligence and consistency. She understands intent, completes routine requests, and routes complex issues to the right staff with full context—keeping every interaction fast, accurate, and human.
Meet Grace
Grace replaces rigid phone menus with intelligent conversations. It understands customer intent, completes routine tasks, and routes complex calls to the right person with full context.
Fix the Challenges That Slow Your Operations
GraceChat
GraceChat handles web and SMS conversations around the clock. She keeps tone consistent, recognizes returning customers, and connects to live staff when human input adds value.
Chatbots… but useful.
GraceChat helps customers get things done right from your website. It feels natural, remembers context, and hands off to staff when needed.
Service by text, made simple.
GraceSMS brings reliable customer support to text messaging. Customers can check balances, confirm appointments, or report issues straight from their phone — fast, easy, and familiar.
GraceMail
GraceMail turns email into a fast, trackable channel. She reads, classifies, and drafts accurate responses — so your inbox never piles up and your customers always get a timely reply.
GraceMail handles customer emails so your team doesn’t spend hours clearing the inbox. It sorts messages, drafts replies, and keeps responses consistent and on time.
GraceAssist
GraceAssist supports your human agents in real time. She listens, analyzes, and suggests next steps, account data, or relevant policies during calls and chats. Afterward, she summarizes the interaction automatically.
Support for the people supporting your customers.
GraceAssist works alongside your agents during live calls and chats. It listens, finds the right information instantly, and suggests what to say or do next. After each conversation, it creates clear notes and summaries automatically.
GraceIQ
GraceIQ gives managers the visibility they need to improve performance. It tracks conversation volume, satisfaction, and trends across all channels — turning raw data into clear insights.
See what’s really happening in your contact center.
Track call volume, response times, and resolution rates in real time across every channel.
See how performance changes by day, department, or issue type — and catch problems before they grow.
Measure agent workload, identify training needs, and monitor quality without manual reporting.
Frequently Asked Questions
Everything you need to know about the platform, pricing,and more.
How many conversations can Grace handle at once?
How does Grace ensure safety and reliability?
Does Grace speak other languages?
Ready to deliver faster, more consistent service?
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