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Customers

Answering for the organisations people rely on.

City departments, large regional providers, and plenty in between. Grace picks up the calls, emails and messages that used to sit in a queue, connected to the systems that actually hold the answers.

City of Kingsport

How Kingsport answered 20,379 calls with zero hold time

Kingsport put Grace on its utility line and did not wait for a quiet week to do it. Across one month of 20,379 calls and a water outage, Grace answered on the first ring, resolved 60.3% end to end, and averaged a 1:53 call.

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PSE&G

How PSE&G handled a two-million-meter rollout with zero queue time

Grace handled more than 10,000 calls during PSE&G's advanced metering rollout, booking an appointment for 65% of engaged callers, with zero queue time and support in Spanish.

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TransAlta

How TransAlta put AI on the queue nobody can hear

Grace is now handling inbound email for TransAlta, running the same agent and the same guardrails we put on voice. Email is the channel where a backlog is invisible, which is exactly why it needed the help.

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Customers

  • City of Kingsport
  • PSE&G
  • New Jersey American Water
  • Kentucky American Water
  • Lakeland Electric
  • Arizona Public Service
  • City of Portland
  • City of Atlanta Watershed Management
  • Columbia Water
  • City of Gastonia
  • LA County Public Works
  • Consolidated Utility District
  • TransAlta
  • Clearwater Community Redevelopment Agency

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