Customers
Answering for the organisations people rely on.
City departments, large regional providers, and plenty in between. Grace picks up the calls, emails and messages that used to sit in a queue, connected to the systems that actually hold the answers.
Featured customer
Forty years of legacy, replaced.
Kingsport put Grace on its utility line and did not wait for a quiet week to do it. Across one month of 20,379 calls and a water outage, Grace answered on the first ring, resolved 60.3% end to end, and averaged a 1:53 call.
On film with Floyd Bailey, Chief Information Officer, City of Kingsport.
Read the case study
Customers
Ready to deliver faster, more consistent service?
See how Grace handles a real call on your systems: voice, chat, email and beyond.