Webinars
AI in utilities.
A practical hour for utilities working out what to do about AI: what it is genuinely good at, what it is not, and where to start. Run by the people who deploy it.
December 2026
AI in utilities: where it fits, where it does not, and how to start
A practical session for utilities working out what to do about AI. What it is genuinely good at today, what it is still bad at, which parts of a utility are worth automating first, and how to run a first deployment without betting the contact centre on it.
The exact date and time are being confirmed. Register now and we will send it to you as soon as it is set, along with the joining link.
What it covers
- What AI can actually do in a utility today, separated from what it is sold as
- Where it fits first: billing, payments, outages, service requests, and why the contact centre is usually the place to start
- Where it does not belong yet, and the calls a utility should keep with a person on purpose
- What to ask a vendor, including the two questions that separate an agent from a chatbot
- What to measure, and why containment on its own flatters a deployment
- How to scope a first phase so it is reversible, and what a realistic timeline looks like
Save your seat
We will email the joining link and the date. Nothing else.
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